Reviews seem to be the way of doing business of recent times and it is no wonder given our ability to collect information and publish it now days. The problem with reviews is a lack of any accuracy or verification by so called "professional review sites" together with a lack of understanding of what it takes to present a realistic and balanced review.
A quick example of this is if we said a tennis player had won two of four games we have a balanced view even if it is a ridiculously small sample. If however we said the tennis player had lost two of forty games we have a more realistic sample and a different view of this tennis player. The so called professional review sites however simply tell you the tennis player lost two games. You cannot make any reasonable judgment of the tennis player.
Current Review Status (Updated 15/07/2021) -
Customer Sales Experience - 4.94 out of 5.00 or 99%
Customer Service Experience - 4.88 out of 5.00 or 98%
Customer Product Rating - 4.94 out of 5.00 or 99%
Customer Reviews -
The boys were great. Good communication throughout the process and the gate looks and works great. - Ed Stace
Prompt experienced professional service Terry and your Team of Dwayne, Bryce (pleasant helpful and frinedly) and Eliza. Highly recommend thank you very much.- Vanessa Whitt and Marissa Marriott
Excellent service, good advice and an installation well done. Our third Automatic gate by the Automatic Solutions team. - Charlie Haddad
Andrew was very professional with great product experience & knowledge. Installation guys were great as well, so all in all a good experience. - Sam Salapatas
Fantastic. So happy with our new sliding gate, not only looks great but so much easier than our old barn gates. Greg and Andy did a brilliant job on the gate and Andrew was great, even when we last minute changed the frame to powder coat. Had no issues. Would definitely recommend them to anyone needing a new gate system. - Carol Cheiftan
Excellent price, prompt quoting and install - very pleased and happy to recommend. - Michael Page
I have always had very good service from Automatic Solutions over the last couple of years they have provided a maintenance contract for the automatic gate and this recent replacement due to a power surge has been the same excellent service. - Barbara Behan
Provided what I wanted in a reasonable time period and at a reasonable price based on the other quote provided by the insurance company. Tradie attending was polite and helpful. Happy with the outcome. - Lynette Hey
Product Review - Review
Sadly we can only give these guys one star. As at March 2018 Product Review had Automatic Solutions scoring nineteen negative reviews over a two year period - not good. What they failed to tell the reader was that that same group of companies served over forty thousand customers in that same period. Now if we wanted to be cheeky we could suggest that that gives us an approval rating of over 99%. That of course would be wrong as we are certain we are not that good. We wonder why Product Review do not verify the information they publish and assuming they feel it is accurate why they use nicknames.
15/05/2019 - Information today from a customer who posted with Product Review only to have it rejected due to insufficient relevant information. He had questioned the validity of some of the reviews and the reason for publishing. He altered his review and was successful in posting only to have it removed two days later. His attempts to get an answer from Product Review went unanswered. A number of questions from this but it proves that Product Review believe that you should only see what they want you to see. Seems we are not clever enough to decide ourselves.
Google Review - Review
We don't mind Google Review in that unlike Product Review they recognise that each branch is a separate identity and they review them as such. Again in most cases the number of reviews makes any real benefit limited and again nothing is verified. Any one of us can write a terrible review about any company at any time and there is no serious verification.